A former content manager for Facebook in Kenya filed a complaint on Tuesday, May 10, against Meta, the social network’s parent company, which he accuses of exploitation. The complaint explains the working conditions “Not worth”deceptive methods of recruitment, irregular and inadequate wages, lack of psychological support, pressure to perform, and violations of privacy and dignity, in violation of the Kenyan constitution.
It was uploaded by Daniel Motaung, a South African who worked for Sama, a Meta contractor responsible for moderating content on Facebook for countries in Eastern and Southern Africa – an activity necessary to remove problematic content (violence, harassment, misinformation, etc.) from the platform.
The first video I saw was a live beheading.Mr. Motaung said Tuesday at a press conference organized by the Real Facebook Oversight Board, an anti-Facebook association. “Imagine what a normal person would do if they then watched videos, photos and other similar content every day.”He followed the young man who says he suffers from post-traumatic stress syndrome.
“We take our responsibility to people who review Meta content very seriously and ask our partners to provide industry-leading salaries, benefits, and support.A Meta spokesperson was responded to by AFP. We encourage brokers to speak up about issues as they arise, and we regularly conduct independent audits to ensure that our partners maintain high standards, in line with our expectations. »
“Take what I give you and shut up”
According to Daniel Mutung and his attorney, who say they represent 240 Sama content moderators in the Nairobi office, the contractor is recruiting employees without specifically telling them their job, citing this. “Administrative tasks”. The complaint asserts that Sama selects the candidates according to their humble origins, on the pretext of lifting them out of poverty, and that they be from different countries so that they understand the different languages spoken by the continent, and thus on Facebook.
dead and sama “Recruitment of middlemen through fraudulent and deceptive methods, abuse of power, and exploitation of the vulnerability of young, poor and desperate candidates”In the court document, the lawyers say: “Many were hired and brought to Kenya before they understood what their job was to do […] Accordingly, they have fallen victim to human trafficking in a form of modern slavery prohibited by Article 30 of the Constitution. »
“They told us they could easily replace us. They told us: We are doing you a favour. […] Take what has been given to you and be silent.”Daniel Motong said. The complaint also details poor working conditions, inappropriate for the difficult and difficult tasks to do, and a lack of respect for the rights of employees, such as unions. Lawyers determine that Sama hired them “wellness coaches” Whose training is not sufficient for the mental health needs of supervisors and who do not provide a “Secret relationship” for employees.
Two years ago, Facebook was ordered to pay $52 million to thousands of content moderators in the United States in compensation for job-related trauma.
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